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FAQ’s

Can I HiRide®?

You don’t have to be fit, as the activity is physical but not difficult, although a good level of health is required (please refer to the medical conditions of our terms and conditions section for more information). Remember that the HiRide® is an aerial adventure course so a head for heights is required as most of our venues are over 10m high.

How difficult is it?

HiRide® is a challenge but it’s not as difficult as a beginners climbing wall. Balance is more important than physical strength . There is always an instructor on hand to help you if needed.

What if I’m afraid of heights?

You’re not alone but we can help you overcome this. Once we explain all the safety equipment involved and show you how easy and safe it is to HiRide®, you’ll be zipping off in no time. If you’re still not convinced, why not visit a site and speak to one of our team prior to booking

What if I get scared whilst on it?

You should be scared a little bit, it’s part of the adventure! Don’t worry though as there is always a friendly team member to help you around, or get you off quickly if you need to.

How safe is it?

Very safe! Every user wears a full body harness and is connected to the track via a rope and unique trolley system that is strong enough to hang an elephant from! The system is also designed to ensure that users cannot detach themselves from the track until they are back on firm footing at the finish.

How do I know if I‘m fit enough to do it?

Only a general level of fitness is required, but if you get out of breath walking up a set of stairs then maybe HiRide® is not for you. You will need to let us know if you suffer from any medical conditions that may cause an issue when you are at height e.g. epilepsy, heart conditions, diabetes etc.

Do I have to book in advance if so how?

Booking in advance is advisable as it will allow you the best opportunity to get the session times you want. Bookings can be made at any time or place on the Internet via PC, tablet computer or mobile phone . You can also book at the venue itself.

How do I pay?

Online in advance by either credit, debit card or PayPal account. You can also pay by the same method or cash at the venue through the reception team.

Where is the HiRide® iPad Booking Point?

You can’t miss it as it is right beside the HiRide® control zone and reception area. Basically, where you start and finish on the HiRide®.

What time do I need to arrive before my HiRide® session?

Arriving at least 5 minutes before the time of your booking is advisable. Since our reception is behind the ice rink and climbing wall it may take longer than you think to get to us. It’s worth noting that the session time on your booking is when you will get kitted up, you won’t actually commence on the HiRide® until about 15 minutes after this time.

How much is it?

Please click here to see the latest session prices.

How long will it take me to complete the HiRide®?

Your experience will last approximately 30 minutes including kitting up and safety briefing.

Can I book for my friends / family?

Yes, you can add up to 10 people to your booking but you will have to make sure they are aware of the terms and conditions. If you have a larger group or have some specific needs for your booking, please contact us through the group booking page here.

Can I buy gift vouchers?

Of course you can! We don’t provide vouchers on site but you can print out the voucher that will be sent to you to give as a gift. Please look at our Gift Voucher section for more information and to buy.

Do I need special clothing?

Unlike some outdoor activities you won’t get wet, dirty or bitten by bugs so you don’t need special clothing. However, since all users use a full body harness, everyone needs to be wearing trousers or shorts and NOT skirts or dresses. We’ll provide both the harness and specialist shoes and advise on the suitability of your clothing if there is any concern.

What safety kit do you supply?

We provide a full body harness and specialist shoes. Customers are attached to the track via a super strong safety line, back up line and uniquely engineered trolley. There is no need for a helmet as HiRide® is a controlled environment with no possibility of anything falling from above and there being as much chance of you bumping your head when walking up a set of stairs!

I’m pregnant, can I HiRide®?

We don’t recommend it however, it depends on what stage you are in your pregnancy. We would advise you to contact your GP in advance of making a booking to explain the activity. As part of our general disclaimer you are asked to disclose if you are pregnant. Responsibility for any potential injury or harm to the expectant mother or child is that of the participant.

What if I want to cancel or amend my booking?

You can cancel or amend your booking up to 24 hours in advance of the booking time; thereafter no refunds will be given. To do this please contact us through the My Booking page.

How can I organise a group or team building experience?

Get in touch through the group booking page and please outline the details of your group and any specific requirements you may have.

Can I have a HiRide® Birthday Party?

Sure you can! As with other group and team building bookings, please contact us through the group booking page. We can also provide food or arrange for one of the on-site restaurants to get in touch with you to book a party table to complement your experience.

Can you accommodate individuals and groups with special needs?

Yes we can. However, as no two individuals are the same please contact us through the contact page outlining details and any specific requirements you have.

Can I take a picture of myself or my friends on the HiRide®?

All loose items, including cameras and smart phones are forbidden the HiRide®. However we have Picture Point® on the HiRide® that takes your photo automatically! You can then search for and download your picture through the HiRide® Facebook site to post to your wall and show your friends and family.

Can I leave my kids to HiRide® while I shop?

Children under the age of 12 will need to have parental or guardian supervision from the Cafe. However, children of 12 years old and over don’t require supervision. Proof of age may be required. An emergency name and contact number is required for children under the age of 16.. Please note that it is not the responsibility of the HiRide® staff to supervise children when they are not on the ride or within the controlled area.

I’m under 16, can I self certify to HiRide® without the need of a consenting adult?

If you are 12 or over you can self-certify to participate on the HiRide®. An emergency name/contact number is required for children under the age of 16 and will be asked for at the time of booking. Proof of age may need to be shown to HiRide® staff.

Aerial Adventures East Kilbride Ltd