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Privacy policy

Privacy and Data Policy

Aerial adventures is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

Use of Customer Information

We require certain information to allow us to process your registration. We collect details provided by you, together with information we learn about you from your use of our facilities and your visits to our web site.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Our products and services. We may contact you by post, email or telephone (including SMS) for these purposes. Your confirmation e-mails (which may include details of party bookings or other services booked through our websites) may include marketing material which we may feel will be of interest to you from third parties.

Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification and screening, safety, security, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.

If you do not want to receive commercial communications from us, please select your choices by using the opt-out box available on that page.

You will also be able to unsubscribe by following the unsubscribe link in any of our email communications.

We like to receive feedback from our customers to help us improve our service. We may contact you by post, e-mail or telephone to ask your opinions.

Please note there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating, for example, to advise you of alterations to opening hours.

We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business.

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

Financial details

We do not store credit card details nor do we share customer financial details with any 3rd parties.

Security to protect your information and data retention.

When you book a party, register on-line or enter personally identifying information, your details are transmitted across the internet securely using high-grade encryption (128 bit). Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you. In the circumstances set out in this policy where We pass your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by Us. This does not apply where we are required by law to pass your information to a third party. We will retain your information for a reasonable period or as long as the law requires.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. They enable Us to provide features such as remembering aspects of your last booking search to make subsequent searches faster. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the web site. Our cookies do not contain any personally identifying

Use of pixels

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.

Disclosure to third parties

Your information may be passed to and used by Aerial Adventures Ltd. We pass personal data, which includes information about your method of payment and bookings, to the credit or debit card company that issued the card with which you made your booking. For your convenience and information the our website provides links to other websites. Gambado would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information contained in these sites.

Your consent

In using the Our web site, you consent to the collection and use of this information by Aerial Adventures Limited in the ways described above. If you have any further questions about our Privacy Policy or its implementation, please contact our customer services department at info@aerialadventures.co.uk. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

Aerial Adventures East Kilbride Ltd