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FAQs

Is it for me?

You don’t have to be fit, as the activity is physical but not difficult, although a good level of health is required (please refer to the medical conditions of our terms and conditions section for more information). Remember that some of our adventure course are up to and over 10 metres high, so a head for heights is required.

What if I'm afraid of heights?

You’re not alone but we can help you overcome this. Once we explain all the safety equipment involved and show you how easy and safe our adventure courses are, you’ll be off in no time. If you’re still not convinced, why not visit a site and speak to one of our team prior to booking.

What if I get scared whilst on it?

You should be scared a little bit, it’s part of the adventure! Don’t worry though as there is always a friendly team member to help you around, or get you off quickly if you need to.

How safe is it?

Very safe! Every HiRide user wears a full body harness and is connected to the track via a rope and unique trolley system that is strong enough to hang an elephant from! The system is also designed to ensure that users cannot detach themselves from the track until they are back on firm footing at the finish. Every HiClimb, HiFall and Climbing Wall user wears a waist harness and is connected to a TruBlue or Flightline – the industries leading auto belay system.

How do I know if I am fit enough to do it?

 A moderate level of fitness is required to participate on all our activities. Climbing based activities are more physical than the HiRide however due to the design of the products there is always and easier option to ensure success and enjoyment. 

Do I have to book in advance?

 Booking in advance is advisable as it will allow you the best opportunity to get the session times you want. You can book online on this site. We do take bookings on the day from our reception areas however cant guarantee availability. 

How do I pay?

 Online by either credit or debit card or at the venue by cash, credit or debit card. We also accept Shopping Centre Gift Cards. 

What time do I need to arrive before my session?

 Arriving at least 5 minutes before the time of your booking is advisable. It’s worth noting that the session time on your booking is when you will start getting kitted up, you won’t actually commence until roughly 5-10 minutes after this time. 

Can I book for my friends and/or family?

  Yes, you can add people to your booking but you will have to make sure they are aware of the terms and conditions. If you have a larger group or have some specific needs for your booking, please contact us.  

Do I need special clothing?

  Unlike some outdoor activities you won’t get wet, dirty or bitten by bugs so you don’t need special clothing. However, since all users use a harness, everyone needs to be wearing trousers or shorts and NOT skirts or dresses. Please wear clean trainers – not boots or open toed shoes. We’ll provide both the harness and HiRide shoes and advise on the suitability of your clothing if there is any concern.  

I'm pregnant, can I take part?

  We don’t recommend it however, it depends on what stage you are in your pregnancy. We would advise you to contact your GP in advance of making a booking to explain the activity. Responsibility for any potential injury or harm to the expectant mother or child is that of the participant.  

What if I want to cancel or amend my booking?

  You can cancel or amend your booking up to 24 hours in advance of the booking time; thereafter no refunds will be given. To do this please contact us.  

Can I book an Aerial Adventures party?

  Sure you can! You can enquire about our party packages here or contact us if you’d like more information or to check availability.  

Can I take photos of myself or my friends on the activities?

  All loose items, including cameras and smart phones are forbidden from the activities. However your friends and families are welcomes to take pictures of you on the activities from the mall floor.  

Can I leave my kids to take part while I shop?

  Children under the age of 12 will need to have parental or guardian supervision from the Cafe. However, children of 12 years old and over don’t require supervision. Proof of age may be required. An emergency name and contact number is required for children under the age of 16. Please note that it is not the responsibility of the staff to supervise children when they are not on the ride or within the controlled area.  

I'm under 16, do I need parental consent to take part?

  If you are 12 or over you can self-certify to participate on all activities. An emergency name/contact number is required for children under the age of 16 and will be asked for at the time of booking. Proof of age may need to be shown to staff.